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FX Support (Closed)

SkillStorm is seeking a FX Support for our client in New York, NY. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • The AMRS FX Support team is responsible for providing end-to-end support to all applications used by Sales, Trading and their support services in the FX business. The team supports a fast growing electronic business operating in true partnership with our Front Office stakeholders. The role is high profile as it has a direct impact on the firm’s revenue generating abilities.

Incident Resolution:

  • Acts as the first point of support for application incidents
  • Builds a strong relationship with the Application Development Team
  • Receives and logs calls from clients using appropriate processes, procedures and technology
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Highlights functionality issues to developers
  • Assists in the translation of solutions into technical requirements
  • Develops and utilizes appropriate tools to perform work
  • Raise defect reports to the development team for code amendment
  • Maintains a knowledge base of known defects and issues, process, techniques

Client Relationship Management:

  • Clearly understands client’s business he or she is responsible for and recommends, provides, and supports application service that best fit client’s current and future needs
  • Communicates status with end users at all times

Continuous Improvement:

  • Contributes to continuous improvement
  • Proactively supports knowledge sharing
  • Is responsible for tracking change requests and high severity incidents in accordance with defined service levels

Advanced Application functions:

  • Report fixing/custom report generating
  • Advanced user configuration options
  • Support and use of advanced application functions at request of users


  • Read access to application code
  • Read access to Production environment
  • Access to debug information in Production
  • Break-glass access to edit application data
  • No ability to change application code.


  • Participation in rotation to ensure adequate coverage across all desks. Current hours of coverage provided by the team are from 07:00 until 19:00 Mon-Fri.
  • Weekend working to support critical business initiatives such as start of week checks, application rollouts, infrastructure changes or Disaster Recovery tests. There will be on-call support on Saturday every 5 weeks, and on-site support on Sundays once a month.
  • Knowledge FX markets and the mainstream products in use.
  • Strong technical knowledge: Unix/Linux; Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure.
  • Experience in Monitoring & Alerting, and Job Scheduling systems.
  • Exposure to Market Data Technologies such as Tibco RV, Reuters, RMDS
  • Confidence when dealing with internal user base (Sales & Trading)
  • Client relationship/service management experience
  • ITIL understanding

Personal Attributes Required

  • Proactive, able to multi-task and work on own initiative
  • The ability to work in a high-pressure environment
  • Strong time management skills
  • Understanding the needs, requirements, and the pressures the users are under
  • Able to prioritize continually to ensure that service levels are adhered to
  • Excellent verbal/written communication skills
  • Problem solving skills both technical and business related.
  • Ability to work as part of a team.
  • Knowledge of FIX API configuration and / database queries / FIX log analysis
  • Awareness of Single-bank FX e-commerce platforms and their functionality
  • Knowledge of Multi-bank FX vendor platforms ""
  • Any exposure to working with Futures and Options data applications would be advantageous, as would understanding of FIX Messaging


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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