FX Support (Closed)
SkillStorm is seeking a FX Support for our client in New York, NY. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.
Job Description:
- The AMRS FX Support team is responsible for providing end-to-end support to all applications used by Sales, Trading and their support services in the FX business. The team supports a fast growing electronic business operating in true partnership with our Front Office stakeholders. The role is high profile as it has a direct impact on the firm’s revenue generating abilities.
Incident Resolution:
- Acts as the first point of support for application incidents
- Builds a strong relationship with the Application Development Team
- Receives and logs calls from clients using appropriate processes, procedures and technology
- Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
- Highlights functionality issues to developers
- Assists in the translation of solutions into technical requirements
- Develops and utilizes appropriate tools to perform work
- Raise defect reports to the development team for code amendment
- Maintains a knowledge base of known defects and issues, process, techniques
Client Relationship Management:
- Clearly understands client’s business he or she is responsible for and recommends, provides, and supports application service that best fit client’s current and future needs
- Communicates status with end users at all times
Continuous Improvement:
- Contributes to continuous improvement
- Proactively supports knowledge sharing
- Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
Advanced Application functions:
- Report fixing/custom report generating
- Advanced user configuration options
- Support and use of advanced application functions at request of users
Access:
- Read access to application code
- Read access to Production environment
- Access to debug information in Production
- Break-glass access to edit application data
- No ability to change application code.
General:
- Participation in rotation to ensure adequate coverage across all desks. Current hours of coverage provided by the team are from 07:00 until 19:00 Mon-Fri.
- Weekend working to support critical business initiatives such as start of week checks, application rollouts, infrastructure changes or Disaster Recovery tests. There will be on-call support on Saturday every 5 weeks, and on-site support on Sundays once a month.
- Knowledge FX markets and the mainstream products in use.
- Strong technical knowledge: Unix/Linux; Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure.
- Experience in Monitoring & Alerting, and Job Scheduling systems.
- Exposure to Market Data Technologies such as Tibco RV, Reuters, RMDS
- Confidence when dealing with internal user base (Sales & Trading)
- Client relationship/service management experience
- ITIL understanding
Personal Attributes Required
- Proactive, able to multi-task and work on own initiative
- The ability to work in a high-pressure environment
- Strong time management skills
- Understanding the needs, requirements, and the pressures the users are under
- Able to prioritize continually to ensure that service levels are adhered to
- Excellent verbal/written communication skills
- Problem solving skills both technical and business related.
- Ability to work as part of a team.
- Knowledge of FIX API configuration and / database queries / FIX log analysis
- Awareness of Single-bank FX e-commerce platforms and their functionality
- Knowledge of Multi-bank FX vendor platforms ""
- Any exposure to working with Futures and Options data applications would be advantageous, as would understanding of FIX Messaging
#LI-DNI
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