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FDIC ServiceNow Architect

Seeking a ServiceNow Architect for the FDIC ServiceNow Platform Services program on site in Arlington, VA. U.S. Citizenship and background investigation is required; you must have a current clean financial background.



  • Develop, maintain, and enhance applications on the ServiceNow ITSM platform
  • Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow.
  • Provide ServiceNow architecture advisory support services including but not limited to architectural design reviews, code, roadmap design and prioritization, platform expertise, expert program/project guidance and optimization planning.
  • Complete internal system audits and actively monitor license utilization (ServiceNow applications as well as third-party add-ons
  • ServiceNow Certified Implementation Specialist with multiple ServiceNow implementations / staff positions in the ServiceNow Implementer role across the full spectrum of capabilities, including, but not limited to domain separation, integrations with other systems, continuous integration continuous deployment, multi-team parallel capability deployments, and management of platform technical debt.
  • Demonstrated experience with multiple ServiceNow platform deployments and upgrades.
  • Demonstrated experience and familiarity with maintaining required information security controls for the platform.
  • Demonstrated experience as a architect, leading platform design sessions, performing design reviews, familiarity with architect frameworks, and publishing platform standards and design models.
  • Demonstrated experience with common services data model and ServiceNow data models, applying data governance strategy and considerations to maximize reuse of common data elements and to maintain high data quality.
  • Demonstrated experience in ServiceNow product development lifecycle processes


Required Skills / Qualifications:

  • BS in Computer Science or Information Systems related discipline and 8+ years software development experience, or equivalent combination such as a Masters and 6+ years.
  • ServiceNow Certified System Administrator with multiple ServiceNow implementations across domains (e.g., ITOM, ITBM) in the ServiceNow Administrator role.
  • ServiceNow Certified Application Developer
  • 2+ years prior experience within the last 4 years implementing and deploying applications within the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports.  This must include development experience with the ServiceNow APIs and using them to create or modify applications.


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FDIC ServiceNow Architect

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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