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EUT Specialist - SME (Closed)

Responsibilities:

The EUT SME performs day-to-day activities required to manage and lead the support of incident management related to IT failures of end user hardware. 

  • Troubleshoots complex issues
  • Provides incident resolution for all related incidents requiring escalated support or subject matter enterprise within end user hardware and software (to include, end user equipment, local and network printers, HDD, and removable media encryption). 
  • Provides supervision and direction as needed to support staff, to include technical direction.

Requirements:

  • Minimum of 8 years related experience managing and leading the incident management for IT failures within end user computing.
  • Must possess Microsoft certification or equivalent.
  • Ability to obtain Public Trust Clearance if offered. 
     

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