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Delivery Lead

SkillStorm is seeking a Delivery Lead for our client in Jersey City, NJ. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Employee Digital Support Strategy –Knowledge Management & Learning is seeking a Delivery Lead that will act as content writer and trainer in support of employees across the Bank. Focus will be on the Employee Experience related to technology products and services used by everyone to promote digital adoption (self service capabilities) through learning sessions, videos and articles. All content is managed in the Knowledge Management System of record (ITSM Remedy & KMS Lighthouse).

Required Skills:

  • Coordinate, prepare and create technical training documentation to targeted personnel.
  • Coordinate, prepare and produce videos to simplify employee experience for use of Tech applications
  • Maintain and manage all content in Knowledge Systems
  • Facilitate technology learning sessions for employees across multiple products
  • Work closely with other content writers and instructors in the subject matter, content, and course delivery techniques
  • Manage the technology training schedule in accordance with business needs, regulatory requirements & Quality Knowledge Management System.
  • Work closely with product owners and support experts to simplify content
  • Essential Skills
  • Tech Support experience (Service Desk or other)
  • Win 10
  • MS Office or M365 (PowerPoint, Excel, OneNote)
  • HTML (templates and tables)
  • Tech Smith Camtasia
  • Adobe Creative Suite & Captivate
  • Tech / Content Writing
  • Webex Meetings and Events Host

Desired Skills:

  • Technical Support experience (Service Desk or other)
  • Enthusiasm for facilitation of learning
  • Ability to coach & lead
  • Ability to present in front of large audience
  • Experience with KMS Lighthouse and/or BMC Remedy
  • Experience with iSpring interactive learning software
  • Proactive Work Ethic
  • Takes Ownership
  • Solves Problems
  • Manages Alliances
  • Manages Change
  • Manages Complexity
  • Communicates Effectively
  • Acts with Courage and Conviction
  • Learns and Adapts
  • Collaborates
  • Delivers Results for Customers and Clients

#LI-DNI

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Job Application for
Delivery Lead

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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