Customer Support Representative (Closed)

SkillStorm has an immediate opportunity for a 3 month contract-hire Client Support Representative with one of our premier clients in Durham/Chapel Hill, NC

Responsibilities

·         Supporting clients with software-related questions, study drug tracking, and user provisioning

·         Assisting Software Development with validation testing for application software releases and updates

·         Developing software-specific reference materials

·         Work side by side with internal technology team to support external clients on various proprietary and third party software tools. 

Qualifications

·         Strong analytical and problem solving skills

·         Effective and demonstrable oral and written communication skills, specifically including the ability to listen carefully and empathically

·         Complete comfort using and troubleshooting computer and software issues

·         Capability to provide high quality customer service for both incoming and outbound calls

·         Ability to shift and regain focus quickly

·         Minimum 1+ year prior experience working in customer service or technical support, preferably in a related area such as software or IT. 

·         Experience using Microsoft Word, Microsoft Visio, Microsoft Access, Microsoft Excel, and Adobe Acrobat.

·         Strong ability to handle confidential data discreetly and carefully

·         Ability to work with limited supervision in a team environment

·         Ability to be on-call (this responsibility is shared among members of the client support team) outside of normal business hours

·         BS preferred, BA accepted.  

For Immediate consideration please submit resumes to gchen@skillstorm.com and direct questions to Gloria Chen at 919-719-2675.

Feel free to check out www.skillstorm.com to see other SkillStorm opportunities