want to join an elite group that accelerates innovation? Start here.

Tell SkillStorm about yourself and what you want to achieve in your career. Then we’ll let you know if your next step is becoming a tried-and-true Stormer.

Q

Interested in Hiring Exceptional Tech Talent?

Start here

Q

Interested in Hiring Exceptional Tech Talent?

Start here



want to join an elite group that accelerates innovation?

Start here



Q

Accelerate Your Career

Whether you’re a college graduate, military veteran, or an experienced pro, we can train you, we can upskill you, we can put you to work.

We are storming the marketplace with the highly skilled, experienced, and certified professionals that businesses need.

Find your perfect job.

Cisco Voice Engineer

SkillStorm is seeking a Cisco Voice Engineer for our client in New York, NY. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • The Client Regulated Voice Recording team directly supports test and certification functions for products and solutions in conjunction with the Global Network & Infrastructure Solutions Architecture & Engineering organization. Our network labs are leveraged across our internal voice, contract center, video, optical, packet data and security product towers to certify all aspects of daily tasks in addition to validating highly complex networking solutions. The staff resources working in this position will be responsible for the test and certification of Regulated Voice Recording and Communications Surveillance Enterprise within the Bank of America network labs.

Key Responsibilities & Professional Competencies:

  • Directly support the Architecture & Engineering organization for executing component and solution test and certification functions.
  • Test and evaluate hardware and software to determine efficiency, reliability and compatibility with existing systems.
  • Provide local software and hardware support requiring complex integrated configurations in the areas of NICE NTR, NICE Compass & Sentinel, WORM storage, IPC Unigy, Cisco CUCM, Avaya, LAN/WAN, Enterprise Skype and SIP REC.
  • Develop and write procedures for installation, use and troubleshooting of Integrated Hardware and Software and prepare instruction manuals and training guides as assigned.
  • Obtain quotes from vendors for equipment repair or purchase.
  • Assist in the development of project supporting information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
  • Manage equipment ordering, shipping, receiving and asset management.

Required Job Skills:

  • Cisco CCNA/CCNP/CCIE/MSFT/VMWARE Collaboration certifications or equivalent work experience required.
  • BA or BS in Telecommunications, Data Communications or Computer Science or related field.
  • 5+ Years Voice Recording, IPC Turrets, Cisco VoIP/Microsoft Skype/Lync experience.
  • Strong knowledge of NICE NTR, Cisco & IPC integrations, Mobility, SBC’s
  • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
  • Knowledge of LAN/WAN communications, switches and routers.
  • Knowledge of RTP/RTCP, JTAPI, CTI, codecs G.729 & g.711, SIP is required.
  • Experience with configuration and support experience in a complex multi-layered network environment.
  • Experience with Windows Active Directory
  • Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
  • Must be highly motivated and a self-directed individual.
  • Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
  • Experience working under tight deadlines and high pressure environment.
  • Excellent troubleshooting and analytical skills.
  • Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.
  • Cisco CCNA/CCNP/CCIE/MSFT Collaboration certifications or equivalent work experience required.

Experience with Applications / Software Tools:

  • NICE NTR, Cisco CUCM, Cisco Unity Connection, SONUS SBC, Cisco Gateways

Technologies:

  • NICE Recording, Cisco CUCM, IPC Unigy, SIP REC, SONUS SBC, ACME, Voice Gateways, IP Phones, Turrets, Mobile

#LI-DNI

Similar Jobs

Network Engineer

Contract job in Jersey City

DevOps Engineer

Contract job in Jersey City

DevOps Engineer

Contract job in Jersey City

Automation Engineer

Contract job in Jersey City

Entry Level Data Engineer

Contract job in New York City

Full Stack Engineer

Contract job in Jersey City

Storage Operations Engineer

Contract job in Jersey City

F5 Engineer

Contract job in Pennington

Implementation Engineer

Contract job in Pennington

Job Application for
Cisco Voice Engineer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join the Stormer Community and prepare to advance