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Cisco Voice Engineer (Closed)

SkillStorm is seeking a Cisco Voice Engineer for our client in Charlotte, NC OR Addison, TX. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • This role requires experience providing technical expertise and leadership to flawlessly execute numerous initiatives in the Cisco Enterprise Voice space
  • Provide broad technical view across platforms, identifying technical dependencies, issues, risks, and impact of deliverables and production environment
  • Ensure orchestration of technical deliverables including consistency and interoperability between new architectural components and legacy platforms
  • Expertise in managing technology and operational risk associated with large technology transformations related to Cisco Enterprise Voice

Key Responsibilities:

  • Manage the transition of technology change and complex projects in the Cisco Enterprise Voice environment
  • Translate request into technical scope of work
  • Design and implement Cisco Enterprise Voice Solutions that seamlessly integrate with adjunct voice technologies
  • Evaluate user impact to features and functionality
  • Work with Product, Architecture and Engineering, Vendor, and Service Providers to define transformation and migration strategy
  • Develop migration strategy including detailed tasks, timeline, deliverables, and goals
  • Develop risk mitigation plan for pre, during, and post transformation
  • Ensure migration process adheres to security, compliance, and regulatory requirements
  • Define criteria and benchmark measurements for success
  • Develop plan for user experience testing
  • Participate in communication plan and creation of user notification
  • Ensure engineering cost points are achieved
  • Provide supporting materials for bank Permit to Operate Tollgate
  • Establish and conduct Knowledge Share sessions with support teams
  • Manage pilots and modify plan as needed
  • Change validation and oversight for all migrations
  • Monitor adoption success post migration
  • Day 1 support and escalation post migration

Skills:

  • Demonstrate extensive technical hands-on experience working in large VOIP environment using Cisco Voice solutions including CUCM, Unity Connection Voice Mail, SCCP, Gatekeeper, CUCIMOC and Jabber softphones
  • Broad working knowledge of call routing QSIG, MGCP, CAC, H323, PRI, and SIP
  • Cisco system and endpoint configuration to meet site specific requirements
  • Sonus/Ribbon Gateway Technology integration experience
  • VLANs, switch port configuration, Layer 2 and 3 networking, and QOS

Professional Competencies:

  • Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
  • Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
  • Ability to interact effectively with all levels of customers and leadership
  • Ability to handle multiple tasks simultaneously and respond under pressure
  • Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio

Other Required Skills:

  • Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years of relevant experience in lieu of degree
  • 7+ years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions
  • Must have exceptional time management skills, be customer oriented and strong organizational, execution, and delivery skills 
  • Day, Night and Weekend Work will be required as needed.

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