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Business Process Analyst (Closed)

SkillStorm is seeking a Business Process Analyst for our client in Charlotte, NC OR Addison, TX. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • We'll look to you to interact directly with the customer, stakeholders, and subject matter resources to coordinate, validate and socialize in one or more areas of Governance & Oversight. Your responsibilities will also include to manage, assess, and implement changes to the related deliverables. You can expect to help our internal and external partners with technology-enabled Process Change to achieve their business objectives. Perform internal audits and analyze metrics to identify areas where current processes need to be optimized. Additionally, you will:
  • Analyze and evaluate the current business processes Enterprise Data Protection and Privacy team has and identifying areas of improvement
  • Documentation writing in support of systems and processes
  • Develop analytical information and present results to stakeholders
  • Look to optimize processes using Visio tool and work with stakeholders to handover
  • Research and review up-to-date business processes and new IT advancements to make systems more modern
  • Present ideas and findings in meetings
  • Create initiatives depending on the business's requirements and needs
  • Develop projects and monitoring project performance
  • Collaborate with users and stakeholders
  • Work closely with senior management and partners
  • Support the development of Dashboards with exec. level reporting
  • Work to develop and execute against internal audits
  • Manage process change
  • Lead process redesign workshops
  • Educate business users responsible for managing and operating business processes
  • Monitor, measure, and provide feedback on process performance
  • Facilitate process workshops that involve eliciting process requirements and liaising with users

Required Skills:

  • Experience working in Agile environments. Desirable to have an Agile certification
  • Experience working with JIRA/Raleigh
  • Desirable to have experience with Data Protection and Privacy experience
  • Strong leadership skills and excellent oral and written communication skills
  • Knowledge of business process modelling notations (BPMN) to documenting processes.
  • Stakeholder management, data modeling and knowledge of IT
  • Ability to analyze large amounts of data and other business processes to form ideas and fix problems
  • Ability to communicate ideas in an expressive way that is easy for the receiver to understand
  • Experience coming up with solutions to an organization's problems
  • Ability to research new processes and software to present results that are effective
  • Ability to establish, maintain and strengthen internal and external relationships
  • Ability to create KPIs
  • Ability to create innovative insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership
  • Anticipate and identify risks, and escalate any issues as appropriate
  • Have an understanding of Business Intelligence platforms. Desirable to have Tableau, SQL experience

Desired Skills:

  • Previous banking experience

#LI-DNI

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