Business Analyst (Closed)

SkillStorm is seeking a Business Analyst for our client in Newark, Delaware. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Position Summary:

• Documents detailed functional and technical requirements for business requirements.
• Documents Impact Assessment for proposed projects.
• Provides estimates for systems analysis work.
• Primary contact through which requirements flow between business and tech and responsible for ensuring those requirements are delivered.
• Collaborates with UX/Wireframes Design teams.
• Partners with architecture and tech solution owner to ensure project efforts are aligned to enterprise standards and tech strategy.
• Designs a solution that can be leveraged by other platforms/LOBs.
• Identifies external service providers/interfaces needed on a project.
• Becomes a Subject Matter Expert on the functionality and the logic behind the design decisions.
• Ensures traceability of the software requirements to the business requirements.
• Documents system requirements as user stories/HLD ensuring the requirements are comprehensive, clear, actionable and testable, collaborating with architecture and dev. The design may include assumptions/constraints, business rules, external interfaces, data attributes, data mappings, use cases and non functional requirements (performance, stability)
• Experience with Agile methodologies, feature writing, story grooming and sprint planning.
• Required to participate at all requirements reviews including but not limited to BRD, HLD, Test Plan and test script reviews.
• Provides support to developers to ensure requirements are understood.
• Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect.
• Engages with dev team to review and analyze production issues to determine root cause.
• Support for a complex inhouse disclosures & consent product run on integrated framework. consisting of a desktop UI, a middle tier and voice application layer.

Required Skills:

• Contact center experience required, with an understanding of the integration between desktop and telephony (Genesys CTI Preferred).

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