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Description of Work:

The AWS Connect Developer will provide be responsible for AWS Connect development and deployment focused on the Customer support and assistance service center.  The successful candidate will have experience in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices. 

Tasks include:
 

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
• Provide recommendations for enhancing existing operations
• Maintain existing processes based on new requirements or process changes
• Facilitate requirements gathering, review and document requirements
• Design and develop solutions within the ServiceNow environment

Basic Qualifications:

Minimum knowledge, skills, abilities needed.
 

• Bachelor’s Degree and 7 years of work experience, Master’s Degree and 5 years of work experience, or 11 years of relevant experience in lieu of a degree
• 5 years of experience working with large enterprise framework
• 5 years of hands-on experience working with AWS Cloud platform
• 2 years of hands-on experience working with Amazon Connect 
• 2 years of experience using Node.js, Python or Java for development
• 2 years of experience in designing call routing & messaging
• Must be able to obtain and maintain a US Public Trust clearance

Preferred Qualifications:

Candidates with these skills will be given preferential consideration.

• Working knowledge of WebRTC & SIP
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.

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