Application Programmer V (Closed)

SkillStorm is seeking a Pega Production Support Specialist for our client in Charlotte, North Carolina or Jersey City, New Jersey. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description (Overview of Role):

• This is an AML Production Support Senior Analyst team position within the Global Markets Application Support organization. The successful candidate will be responsible to support PEGA & JAVA based applications as a L1/L2 Production Support resource. He/She will be able to resolve simple to complex issues with applications that utilize PEGA technologies, and will ensure that all incidents related to our supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.

Responsibilities:

• This position is a hands-on technical role primarily handling applications built on a PEGA/CLM based platform. Candidates should have strong PEGA technology functional hands-on experience and should be in a position to restore BAU user incidents. He/She should understand the interfacing applications.
• Provide application support in accordance with standard guidelines within the agreed SLAs.
• Debug and identify production issues by analyzing code and reproducing the issue in lower environments.
• Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues, Code issues, Data issues and network issues.
• Partnering with L3 support teams and infrastructure support teams to resolve issues and drive problem management
• Review service trends, identify themes, communicate risk and propose technical solutions
• Monitor performance trends, system stability and trigger preventive actions

Required Background:

• 2-3 years of experience working with/supporting Pega based applications
• Significant background supporting applications that incorporate extensive PEGA service & data Integrations across multiple technologies.
• ITIL Service Operations – Incident, Problem, & Alert Management
• Business communications related to technical issues
• Geneos ITRS monitoring system – Setup, configuration and day-to-day usability
• Scripting in Python 3 / Shell Scripting
• Job scheduling / Batch Management
• Manage production support for mission critical systems

Desired Background:

• Experience leading a Pega application production support or development team.
• Pega PCSA certification

Required Skills:

• Excellent communication skills
• Expertise in server monitoring, Agents monitoring and Node management.
• Experience working with / supporting highly integrated applications.
• Should be responsible for monitoring and fixing the items in Workbaskets, broken queues, and Health check.
• Should be able to verify and clean-up WL and WB assignment errors.
• Should be able to produce reports using Report definition rule.
• Should be able to train team members on PEGA application and incidents handling.
• Good to have the knowledge of middleware tools/consoles, and Cesium Database.
• Comfortable using the desktop MS Office suite of apps.

Desirable Skills:

• Previous hands-on experience with Development, enhancements and code fixes of Pega based applications
• Previous experience in handling Pega application production support incidents
• Expertise in Pega Connectors rules and service rules.
• Experience with monitoring tools: SPLUNK, App Dynamics, SiteScope and BofA tool - MIPS MRD

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