Application Programmer IV (Closed)

SkillStorm is seeking a Production Support Specialist  for our client in Charlotte, North Carolina. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Description:

• Production Services is responsible for running the day to day operations of the technology platform.
• Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
• The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
• Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
• Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
• Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• May provide coaching and mentoring for other employees but does not directly manage others.

Required Skills:

• Mainframes – Cobol, JCL, File Manager, CA7, IMS, Easytrieve
• DB2, Autosys, MQ
• Good research skills and analytical abilities
• Prior production support and batch monitoring experience is a good to have

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