Application / Production Support (Closed)

SkillStorm is seeking a Application / Production Support Specialist for our client in Charlotte, NC OR Richardson, TX OR Richmond, VA. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

• The position is in the ADS TOOLS team in Platform Management providing Application and Production Support for IBM Guardium and assisting in the implementation and expansion of Guardium.
• The position is required to complete critical deliverables related to managing risk and implementing automation to reduce manual effort and toil to increase efficiency.

Position Summary:

• Application and Production Support for Tools, drive projects that reduce risk and manual effort, handle administrative duties related to incident, change, and problem management.

Top 3 Must Have Skillsets Required:

• Agile tools (JIRA); BMC Remedy; Other
• Level of Experience Needed (highlight)
• Previous experience in providing Production Support
• Manages Complexity – works effectively in a complex environment (e.g. environment spanning multiple functions, shifts, platforms, geographies)
• Communicates and Influences- Must be able to communicate to and influence all levels of the organization
• Ability to produce quality documentation (understand difference between standard, best practice, design & process documents.
• Attention to detail - able to complete complex processes with multiple interdependent steps

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