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Application / Production Support

SkillStorm is seeking an Application / Production Support for our client in Jersey City. NJ. Candidates must be able to work on SkillStorm's W2; not a C2C position. EOE, including disability/vets.

Job Description:

  • Work as a L2 application support associate in the MAPS Securities team. Provide technical and business support to the business on multiple applications and also involves managing Incidents, Releases, and various projects. Help build automation tools and reduce manual and repetitive tasks.

Responsibilities Include:

  • Support users on complex technical issues, problems related to supported app, networks, servers and workstations.
  • Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
  • Identify solutions to work around open issues / problems that are under investigation or pending resolution.
  • Document, and track, case histories, issues, and actionable steps taken.
  • Provide solutions to automate manual tasks
  • Understanding, in depth, the business processes supported by the system.
  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
  • To ensure that applications and related services are documented and kept current.
  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
  • Technical requirements and strong experience in SQL Server, Windows server management and exposure to .Net stack
  • Experienced in managing complex distributed application stacks with the ability to connect dots to resolve production issues quickly

Top Three Must Haves:

  • UNIX / Linux OS, Windows
  • Knowledge of scripting languages – e.g. python
  • Ability to write SQL queries (a must)
  • Financial markets industry experience

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Application / Production Support

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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